FAQ

In the following you can find our frequently asked questions that may help you with your question or problem.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide. For a detailed delivery information and shipping rates please see our Delivery Info.

-CAN I DO A COLLABORATION WITH DEFENVER MERCHSTORE?
Yes, that’s possible. Please send us a short info, a portfolio and what kind of collaboration you’re interested in at: defenvermerch@gmail.com.

Please understand that we can’t respond to every request.

-WHAT SIZE SHOULD I ORDER?

For a detailed size information of each product please see the provided model/size information on every product page.

-CAN I CANCEL ANY OF THE ITEMS I JUST ORDERED?

Yes, if there has been a mistake with your order please contact us immediately after you’ve received an order confirmation mail and we will help you. As long as your order hasn’t left our warehouse yet this is no problem.

-I’VE RECEIVED AN INCOMPLETE ORDER – WHAT CAN I DO?

Even if making our best efforts, unfortunately this can happen sometimes. Please contact us immediately and we will help you as fast as possible: defenvermerch@gmail.com

-HOW CAN I PAY WITHOUT CREDIT CARD OR PAYPAL?
That's no problem. You can send your order via mail to defenvermerch@gmail.com. We will send you our bank connection and an order number . We will process your order as soon as we receive your payment. Please mention the order number in your payment reference so we can identify your payment.